Email Etiquette
There are literally millions of pieces of email sent each day.
Unfortunately, many people who send email are not aware of the basic
etiquette involved. There are certain basic rules to follow when sending
email. In business, it's very important to know about these rules
because it's likely that you will lose business if your emails are badly
written. Here are some of the basics of email etiquette.
1. Don't send mass email to people who didn't ask to receive it.
That's called spamming and is probably the single-most hated thing on
the Internet.
2. DON'T USE ALL CAPITAL LETTERS! On the Internet that is
considered as shouting. It's also harder to read all capital letters.
3. Keep your messages short. Email is considered to be much
less formal than sending a letter. Get to the point as soon as possible.
4. Use the Subject line to let people know what the message is
about. Try to make it interesting and short.
5. Spellcheck your email. Since your message is a reflection
of your image, it is vitally important that you can make a good
impression. Always spell check your email. Also re-read your emails
before you send them because no spell checker is perfect.
6. When sending messages to more than one person,
use
"Bcc" facility.
7. If in doubt, don't send it. No one wants to waste time
looking at messages that do not need to be sent.
8. Make your email address easy to remember and to type. It is
a good idea to provide a link to your email address to make it easier
for your customer to respond.
9. Use links in your email. Improve the chances of your
recipients' reply to your emails by providing them with links to your
Web site or specific pages on your site.
10. Nice emails are always appreciated. Saying thank you is
always a nice thing to do when you are using email.
11. Don't attach large files (over 50k) without getting
permission from your recipient first.
12. Include the whole link. When sending a link to a web
address make sure to include "http://" as some email programs
require it to link successfully.
13. Don't overuse acronyms such as BTW (By The Way). Not
everyone is experienced with the jargon and if they do not understand
your email they will simply delete it.
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